Goods Shipment Policy
Shipments and Deliveries
At Furry Chefs, we are committed to ensuring that your order arrives quickly and safely. Our shipping and delivery policy is detailed below:
- Shipping Zones:
- We ship throughout mainland Spain and the Balearic Islands. At the moment, we do not ship to the Canary Islands, Ceuta or Melilla.
- Deadlines:
- Orders are processed and shipped within 24 hours of payment confirmation.
- Estimated delivery time is 2 to 5 working days, depending on location.
- Shipping costs:
- We offer free shipping for orders over 79€, at the moment this free shipping only applies for orders to mainland Spain. For smaller orders, the shipping cost will vary depending on the total weight of the order.
To have a clear reference of what the shipping cost of your order will be, you can consult the following table:
| Weight in Kilos | Shipping cost Spain Peninsular | Value of the shipment to Barcelona Province | Shipping cost to Balearic Islands |
|---|---|---|---|
| Up to 1 kg | 4,41 € | 3,97 € | 5,66 € |
| Up to 2 kg | 4,89 € | 4,4 € | 6,62 € |
| Up to 3 kg | 5,21 € | 4,69 € | 7,38 € |
| Up to 4 kg | 5,54 € | 4,98 € | 7,93 € |
| Up to 5 kg | 5,86 € | 5,28 € | 8,58 € |
| Up to 6 kg | 6,49 € | 5,75 € | 9,47 € |
| Up to 7 kg | 7,07 € | 6,15 € | 10,35 € |
| Up to 8 kg | 7,7 € | 6,54 € | 11,34 € |
| Up to 9 kg | 8,45 € | 6,93 € | 12,39 € |
| Up to 10 kg | 9,44 € | 7,33 € | 13,43 € |
| Up to 15 kg | 11,82 € | 8,92 € | 17,08 € |
| Up to 20 kg | 15,12 € | 11,02 € | 21,32 € |
| Up to 25 kg | 19,44 € | 13,46 € | 26,46 € |
| Up to 30 kg | 23,2 € | 15,47 € | 32,14 € |
Order Tracking:
- Once your order has been shipped, you will receive an email with the corresponding tracking number.
- You can use this tracking number to track the status of your shipment at any time.
Delivery Incidents:
- If there is any problem with the delivery of your order (incorrect address, missing recipient, etc.), our customer service team will contact you to resolve it as soon as possible.
Cancellation and Refund Policy
At Furry Chefs, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer you the possibility to cancel or return your order.
Cancellation of Orders:
- You can cancel your order at no additional cost before it has been shipped. To cancel an order, please contact our customer service at [email protected] or call 647 12 43 55 as soon as possible.
Returns:
- We accept returns within 14 calendar days of receipt of order.
- Products must be unused, in their original condition and with their packaging intact.
Refunds:
- Once the return is received and verified, we will process your refund within 7 working days.
- Refunds will be made using the same payment method used for the original purchase.
- Original shipping costs are non-refundable, unless the return is due to an error on our part or a defective product.
For more details on our sales and cancellation/return policy, please visit our Sales and Cancellation/Return Policy.
Contact us:
If you have any questions or need additional assistance, please do not hesitate to contact us:
- Email: [email protected]
- Telephone: 647 12 43 55
At Furry Chefs, we are dedicated to providing you with the best shopping experience possible, making sure that both you and your pet are completely satisfied with our products and services.
