Frequently Asked Questions
Our Food
We source our ingredients from reputable suppliers, prioritizing quality and freshness.
We offer a range of options, including hypoallergenic recipes. Check our product labels for specific information.
No, our commitment to natural goodness means our products are free from artificial additives, colors, and preservatives.
Yes, our diverse range caters to all life stages, from puppies and kittens to seniors.
Our products are developed with input from experienced veterinarians to ensure they meet high nutritional standards.
Yes, our unique cooked food range is prepared with care to provide a delectable and nutritious alternative.
Absolutely! Our natural snacks are perfect for training and rewarding your furry friends.
Certainly! Mixing our dry and wet food or adding natural snacks can provide variety and additional nutritional benefits.
We offer both grain-inclusive and grain-free options to accommodate different dietary preferences.
We only work with partners that implement rigorous quality control measures, from sourcing to production, to ensure the highest standards for our pet food. Compared to less expensive brands that you might find at a grocery or big box store, we only work with partners that develop products with higher digestibility and higher amounts of premium ingredients such as animal fat, protein, fish oil, or different amounts of other essential nutrients well above the required minimums.
Choosing the Best Diet for Your Pet
Refer to our feeding guidelines on the packaging based on your pet’s weight, adjusting as needed for their activity level and health.
Dry food offers convenience and dental benefits, while wet food can provide additional hydration and a variety of textures.
Gradually mix increasing amounts of the new food with the old over a week to help your pet adjust smoothly.
While possible, it’s essential to balance nutrients. Consult your veterinarian for advice on combining different diets.
Our sensitive stomach options or limited ingredient diets may be suitable. Consult your veterinarian for personalized advice.
Our products are formulated to meet the general nutritional needs of various breeds, but individual preferences may vary.
We recommend our puppy or kitten formulas for their specific nutritional requirements during growth.
Consult your veterinarian to determine if a prescription diet or specific formulation is necessary for your pet’s health condition.
Senior pets may benefit from diets supporting joint health and easily digestible proteins. There are also supplements to support senior pet health. Consult your vet for personalized recommendations.
Packaging and Shipping
We prioritize sustainable packaging materials and strive to minimize our environmental impact.
Check our shipping policies for details on free shipping promotions and thresholds.
Our packaging is designed to maintain freshness, and we use reliable shipping methods to ensure timely delivery.
Yes, once your order is shipped, you’ll receive tracking information to monitor its progress.
Shipping times vary based on location. Refer to our shipping information for estimated delivery times.
Contact our customer support promptly to request any changes to your shipping address.
We currently offer shipping within Spain. Check our website for the latest shipping destinations.
Contact our customer support immediately with photos of the damaged package, and we’ll assist you in resolving the issue.
Depending on the shipping method, signature confirmation may be required. Check your tracking information for details.
Expedited shipping options may be available during the checkout process. Check for available options and associated costs.
